While a work-from-home (WFH) workforce is being mentioned as the new norm, there are those contemplating on outsourced work as another alternative. However, since not all business processes can be delegated to an outsourced workforce, a better solution is to adopt a combination of WFH and outsourced job forces.
In the U.S., leading research and advisory company Gartner revealed that about 74% of Chief Financial Officers (CFO) who responded to a related survey expect that their employees will continue to work-from-home even if the COVID-19 health crisis comes to an end. The greater purpose that WFH and outsourced arrangements can serve is the opportunity to cut real estate costs particularly rental, maintenance and related cost of utilities and taxes.
Factors to Consider When Permanently Shifting to WFH Arrangements
Additional costs will still come into the picture if WFH will become a permanent set up. Companies have to consider the fact that not all home environments are ideal for WFH conditions. Some employees may be living in small overcrowded spaces, whilst sharing Internet connection with family members engaged in similar remote set-ups, either to work or to acquire education from home.
That being the case, business organizations cannot just normalize conditions, by having WFH employees carry out tasks under the same improvised and temporary set-up that supported them during the COVID-19 crisis. In order to promote, as well as ensure productivity, WFH employees need to have the right technology in a home-based workspace, away and shielded from potential disruptions, distractions and security risks.
Ideally, a WFH set up is one that keeps employees plugged-in to a secure network that will enable them to keep abreast of latest developments related to their tasks. At the same time, clear and constant communication must be maintained among work-collaborators.
That being the case, an ideal WFH set up is where company executives, managers, supervisors and rank employees have stronger and more reliable IT support, and software-driven solutions that allow them to network and cloud-compute using a secure system.
Moreover, hiring and personnel policies as well as employment contracts will have to be modified to ensure that work discipline and confidentiality of information will be maintained.
What to Consider When Choosing a Call Center Outsourcing Firm
Companies still need to maintain and ascertain good customer relationships even as the workforce is scattered in different geographical locations. When looking to outsource customer service management and support to a call center outsourcing firm, give careful consideration on what the latter offers in terms of capabilities and technologies.
Although affordability of cost is an important factor, it would be best to have a clear perception about the type of services that a call center firm can offer as outsourced support. Have a look at 31WEST outsourcing packages, which could include Help Desk support that can provide IT assistance and Back-Office Support in addition to Customer Servicing.
Moreover, the availability of 31West call center agents on a 24/7 basis and in any location, are supported with technologies that allow sustained communication via live chat, phone, email, or social media channels using 3rd party applications.
In having awareness that small and mid-sized organizations cannot afford the cost of having an IT department in place, 31West can provide the best in outsourced Linux server support and highly trained engineers and administrators who will partner with clients in running their IT infrastructure.